Carlos was exceptionally professional from start to finish. Comcast had deleted seven months worth of sent mail items which I needed Carlos’s help to recover. He even went the extra mile and made a back up of my entire hard drive just so nothing got lost while he was working on my computer. Ultimately he was unable to recover them because they had been completely wiped from the server. And he didn’t charge me for any of his time. Now THAT’S what I called great customer service. I will be loyal to Carlos forever.